Aheed Super Store – Your Local Convenience Store
01908 239130Help Guide
Aheed Food Centre — Your Local Store
Click & Collect

Check delivery availability

Enter your postcode to check if we deliver to your address.

Fruit & VegDairy & EggsHalal MeatGroceriesBeveragesSnacksFrozen FoodsFishCONFECTIONERYHOUSEHOLD SUNDRIESCAKESINSTANT LOTTERYCD/TAPES/VIDEOCHILLED FOODSICE CREAMNON FOODSTAMPSMISCNEWSPHONE CARDSSEASONALSOFT DRINKSSTATIONARYCRISPS & SNACKSDEFAULTFLOWERS & PLANTSE-PAYFOOD TO GOGREETING CARDSBakery
Customer Support & Store Guide

How can we help you today?

Everything you need to know about shopping, local delivery across Milton Keynes, click & collect, order tracking, and platform features.

Jump to:Delivery & CollectionPlatform User JourneysContact Support

Platform User Journey Maps

End-to-end guidance, steps, features, and checklists for every user role on the platform.

Customer (Shopper) Journey

Public & Shopper
Goal:

Discover products, verify local delivery eligibility, build baskets, apply discounts and promotions, checkout securely, and track orders.

Starting Point:

Store homepage (e.g. aheed.merqify.com or srimart.merqify.com).

Key Features & Actions for this Role

Catalogue & SearchOpen

Browse departments, filter by dietary requirements (Halal, Organic), and search live stock.

Shopping ListsOpen

Paste a shopping list or ingredients recipe for instant multi-item matching.

Cart & Delivery TrackerOpen

Real-time delivery progress bar, minimum order checks, and free delivery thresholds.

CheckoutOpen

Express guest checkout or account sign-in with saved addresses and Stripe payment.

Order Tracking & LookupOpen

Instant status updates from Confirmed -> Preparing -> Out for Delivery -> Delivered.

Step-by-Step Walkthrough

1
Discover Storefront & Trust Badges

Arrive on the store homepage with tenant branding, operating hours, and active promotions.

/
  • Check local delivery postcode eligibility via the top navigation bar.
  • Browse department highlights, active banners, and customer feedback.
Outcome:Confirmed delivery eligibility and established store credibility.
2
Explore Catalogue & Select Items

Find groceries using department navigation, search filters, or the quick Shop-Your-List tool.

/categories
  • Filter by brand, category, or dietary preferences.
  • Inspect pack sizes, net content, pricing, and allergen details.
  • Click Add to Cart (stock limits and inventory availability are verified live).
Outcome:Desired items added to basket with live stock assurance.
3
Review Cart & Fulfilment Thresholds

Inspect cart items and progress towards free delivery or minimum order requirements.

/cart
  • Adjust quantities or remove items using quantity steppers.
  • Review delivery fee and see how much more is needed for free delivery.
Outcome:Basket meets minimum order requirements and customer is ready to proceed.
4
Checkout & Slot Selection

Enter delivery details, pick a delivery window or collection slot, and apply promo codes.

/checkout
  • Select your preferred fulfilment option (such as home delivery).
  • Select preferred delivery date and time slot.
  • Enter optional discount code or coupon.
  • Pay securely via Stripe card elements.
Outcome:Payment authorized and order confirmed with immediate reference number.
5
Order Tracking & Customer Support

Track live order fulfillment status and communicate with the store if questions arise.

/orders/lookup
  • View live order lifecycle (Confirmed -> Preparing -> Out for Delivery -> Delivered).
  • Contact store via WhatsApp support for quick queries or substitutions.
  • Share feedback on /feedback after receiving groceries.
Outcome:Order delivered successfully and shopper leaves verified feedback.

Customer (Shopper) Checklist

  • ✓Delivery postcode entered and verified
  • ✓Cart meets store minimum order value
  • ✓Fulfilment time slot selected
  • ✓Payment processed securely via Stripe
  • ✓Order confirmation email and tracking link received

Still need help?

Our help assistant answers common questions straight away, and can pass you to Aheed Food Centre on WhatsApp for anything else.